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Legal Administrator Daily
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It's a Marvelous-Monday and we're into the last week of January - time flies! So let's hurry along to the news , it's all about the Business of Law.
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~ ARTICLES ~
Client Service and a Guide to Training
Readers of The LAD know that client service is a hot button topic for your editor. Law firms - as professional service organizations - should been keenly focused on client service and be constantly thinking in a client-centric way. It's a matter of survival in today's hyper-competitive environment.
Client Service doesn't happen by accident. There must be strategy, policy and practice in place to make excellent client service happen. And yes - it's challenging because client service is delivered and consumed simultaneously. There is no opportunity to insert a quality control step. You cannot undo the phone call that didn't get returned or the status report that didn't get sent. The delivery steps must be carefully thought out and rehearsed - or trained.
Which brings me to this article that well discusses the need for training and how to execute it.
~ Must Read ~
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~ Calendar of Events ~
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Calendar listings are free - send your event link for posting here
The CLIO List of the Best Conferences for Lawyers
The CLOC Calendar of Events
LegalWeek 2022 - March 8 - 11, 2022 New York City DATE CHANGE
ABA Annual and Midyear Meetings Calendar - Chicago
ABA Techshow - March 2-5 2022 - Chicago
Legal Malpractice and Risk Management Conference (LMRM) - March 1-3, 2022 in Chicago.
AIIM Conference - April 27-29, 2022 Denver
Managing Partner Forum -May 4-5 2022 in Atlanta GA.
LSSO Global Sales Summit - June 8-9, 2022 in Boston
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Bill Lipner, Editor
Writing to you from beautiful Asheville, N.C.
email me
Get YOUR subscription to The LAD
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Top News
- Unreasonable-Refusal-to-Rehire Claim Barred by 10-Year-Old Compromise Agreement EntertainHR, January 24, 2022
- Listed Law Firms – Beyond The Hype Artificial Lawyer, January 24, 2022
- TaxProf Blog Weekend Roundup TaxProf Blog, January 24, 2022
- Enablon ESG Best Practice Templates ELM Solutions: Expert Insights, January 24, 2022
- US Judge Temporarily Blocks Jan. 6 Committee Subpoena Over John Eastman's Chapman University Work Blog of Legal Times, January 23, 2022
- The Politics Of Religion And Taxation: Keeping Church And State Separate TaxProf Blog, January 23, 2022
- The Top Five New Tax Papers TaxProf Blog, January 23, 2022
- This Week's Ten Most Popular TaxProf Blog Posts TaxProf Blog, January 22, 2022
- Break Into Tax Releases Three New Videos TaxProf Blog, January 22, 2022
- You’ve Heard of Outsourced Bookkeeping, Now Try a Virtual CFO Lawyerist.com, January 22, 2022
- Evangelist for Mindfulness Thich Nhat Hahn, Dead at Age 95 - Just about Every Lawyer Had Been Told to Study His Teachings Law and More, January 22, 2022
- Friday Roundup: Case Status Raise, FileTrail Acquisition, Brightflag Enhancement Law Sites Blog, January 21, 2022
- Federalizing Tax Justice TaxProf Blog, January 21, 2022
- Tax Policy In The Biden Administration TaxProf Blog, January 21, 2022
- Maynard: Biden’s Gambit: Advancing Racial Equity While Relying On A Race-Neutral Tax Code TaxProf Blog, January 21, 2022
- Ex-Giuliani Associate Igor Fruman Sentenced After Guilty Plea in Foreign Donations Case Blog of Legal Times, January 21, 2022
- 'I Was an Activist Judge': Judge LaDoris Cordell's Letters Home Inspired Book Revisiting Her Life on the Bench Blog of Legal Times, January 21, 2022
- In Wake of Decisions Finding a Right to Sue, Actions Against Insurers Over COVID Test Coverage Set to Ramp Up Blog of Legal Times, January 21, 2022
- Associates Better Be Ready For Biglaw Firms To ‘Throw More Money’ At Them Above the Law - Big Law, January 21, 2022
- Lawyerist Speaks: Where You’ll Find Stephanie Everett & Zack Glaser in January Lawyerist.com, January 21, 2022
- President’s Circle Members Announced for 2022 Software Technology, Inc.: Tabs3, January 21, 2022
- Big Drop – Galactic Milk Stout and Rok Soba – Lucky 777 Information Overlord, January 21, 2022
- Your Guide to Training Employees on Customer Centricity EntertainHR, January 21, 2022
- Volunteering for the Hard Projects Early in One’s Career EntertainHR, January 21, 2022
- Next Week’s Tax Workshops TaxProf Blog, January 21, 2022
- LTRC Roundtable Discussion: Legal Tech Trends in 2022 American Bar Association: Law Technology Today, January 21, 2022
- Nominations Now Open for the 2022 Elite Trial Lawyers Blog of Legal Times, January 21, 2022
- Business Planning for Senior Associates: Laying The Groundwork For Revenue Generation [Sponsored] Above the Law - Big Law, January 21, 2022
- How to Prevent Malware Attacks NetDocuments Blog, January 21, 2022
- 2021: A year in review for corporation, LLC, and other business entity laws ELM Solutions: Expert Insights, January 21, 2022
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Companies and Products in the News
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Time and Billing
- Enablon ESG Best Practice Templates ELM Solutions: Expert Insights, January 24, 2022
- Why You Need 360 Risk Management Today ELM Solutions: Expert Insights, January 24, 2022
- President’s Circle Members Announced for 2022 Software Technology, Inc.: Tabs3, January 21, 2022
- 2021: A year in review for corporation, LLC, and other business entity laws ELM Solutions: Expert Insights, January 21, 2022
- Smart Innovators Corporate ESG and Sustainability Software ELM Solutions: Expert Insights, January 21, 2022
- EHS Software Benchmark Safety And Risk Management ELM Solutions: Expert Insights, January 21, 2022
Litigation Support / Practice Management
- Top Ways to Leverage TikTok for Your Law Firm MyCase, January 21, 2022
- 2021 Legal Industry Report: The Top Takeaways MyCase, January 21, 2022
Document Management / Knowledge Management
- US Judge Temporarily Blocks Jan. 6 Committee Subpoena Over John Eastman's Chapman University Work Blog of Legal Times, January 23, 2022
- Ex-Giuliani Associate Igor Fruman Sentenced After Guilty Plea in Foreign Donations Case Blog of Legal Times, January 21, 2022
- 'I Was an Activist Judge': Judge LaDoris Cordell's Letters Home Inspired Book Revisiting Her Life on the Bench Blog of Legal Times, January 21, 2022
- Judge's Ruling Highlights Forum Shopping Concerns in Bankruptcy Matters Blog of Legal Times, January 21, 2022
- Investor Says Natural Gas Company Chair Broke Multimillion-Dollar Deal Blog of Legal Times, January 21, 2022
- In Wake of Decisions Finding a Right to Sue, Actions Against Insurers Over COVID Test Coverage Set to Ramp Up Blog of Legal Times, January 21, 2022
- Nominations Now Open for the 2022 Elite Trial Lawyers Blog of Legal Times, January 21, 2022
- How to Prevent Malware Attacks NetDocuments Blog, January 21, 2022
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Legal Administration
- Listed Law Firms – Beyond The Hype Artificial Lawyer, January 24, 2022
- TaxProf Blog Weekend Roundup TaxProf Blog, January 24, 2022
- The Politics Of Religion And Taxation: Keeping Church And State Separate TaxProf Blog, January 23, 2022
- The Top Five New Tax Papers TaxProf Blog, January 23, 2022
- This Week's Ten Most Popular TaxProf Blog Posts TaxProf Blog, January 22, 2022
- Break Into Tax Releases Three New Videos TaxProf Blog, January 22, 2022
- Lawyaw Joins Clio and Bolsters Its Court Forms Lawyerist.com, January 22, 2022
- Lawmatics Legal CRM Now Includes a Secure Client Portal Lawyerist.com, January 22, 2022
- You’ve Heard of Outsourced Bookkeeping, Now Try a Virtual CFO Lawyerist.com, January 22, 2022
- Federalizing Tax Justice TaxProf Blog, January 21, 2022
- Tax Policy In The Biden Administration TaxProf Blog, January 21, 2022
- Maynard: Biden’s Gambit: Advancing Racial Equity While Relying On A Race-Neutral Tax Code TaxProf Blog, January 21, 2022
- Lawyerist Speaks: Where You’ll Find Stephanie Everett & Zack Glaser in January Lawyerist.com, January 21, 2022
- Next Week’s Tax Workshops TaxProf Blog, January 21, 2022
- Friday Roundup: Case Status Raise, FileTrail Acquisition, Brightflag Enhancement Law Sites Blog, January 21, 2022
- Why You Need 360 Risk Management Today ELM Solutions: Expert Insights, January 24, 2022
- West Coast Biglaw Firm Joins Milbank Scale Above the Law - Big Law, January 22, 2022
- Investor Says Natural Gas Company Chair Broke Multimillion-Dollar Deal Blog of Legal Times, January 21, 2022
- Judge's Ruling Highlights Forum Shopping Concerns in Bankruptcy Matters Blog of Legal Times, January 21, 2022
- Good News For Associates As Goodwin Matches Salary Hike Above the Law - Big Law, January 21, 2022
- More Money Incoming! This Biglaw Firm Just Matched Milbank Above the Law - Big Law, January 21, 2022
- Latham Finally Announces Its Bonuses, With Median Bonuses That Beat The Market Above the Law - Big Law, January 21, 2022
- Salary Wars Heat Up As Am Law 100 Firm Gets In On The Associate Raise Action Above the Law - Big Law, January 21, 2022
- Salary Wars Scorecard: Firms That Have Announced Raises (2022) Above the Law - Big Law, January 21, 2022
- Biglaw Firm Ensures Fun Friday For Associates With Early Morning Money Match Memo Above the Law - Big Law, January 21, 2022
- Ohio enacts a new LLC Act ELM Solutions: Expert Insights, January 21, 2022
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Jobs Jobs Jobs
- Real Estate, Seattle, WA - Business Communications Expert (full-time) Law and More, January 24, 2022
- Finance Writer, Austin, TX - Contract ($40 to $50 p/h) Law and More, January 24, 2022
- Ghostwriter for Investing/Personal Finance Blog - REMOTE - Contract Law and More, January 23, 2022
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