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Wednesday, March 5, 2014 |
Vol. 14, No. 44 |
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The primary criteria to be asked to do an ILTA podcast is to be a very smart member of the group. The secondary criteria for this particular podcast on client service seems to be having an interesting and unusual title. Today you get to listen to a Vice President of Outside Counsel & Engagement Management, a Director of Legal Logistics, a Director of Global Pricing and Legal Project Management and a Global Director of Client Value talk about what's most import in client service.
Listen to some smart people at: ILTA Audio Podcasts: We Aim To Please: New Client Service in Legal
Interview with Chris Sweet
Interview with Michelle Mahoney
Interview with Stuart J T Dodds
Interview with Vincent Cordo
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Tier two and three. Run-of-the-mill. It seems that Toby Brown is going out of his way to not use the c word - commoditized. Regardless of his word choice, Toby raises an interesting observation that clients are lumping the commodities work together with the tier one work and letting that drive the discount. What does this say for the future model(s) of law - the factory vs. the bet-the-farm work? So as an analogy out of left field, are we saying that the toy is driving the purchase of the Happy Meal? Read more at 3 Geeks and a Law Blog: The Second Tier Pull on Pricing
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For some reason my brain cross connected this post and Bruce MacEwen's Where Do You Want Your Firm to be in 2020? post where he talked about "extreme short-termism." How would lawyers do with the marshmellow test? By extension, does this mean that Cookie Monster knows more about law firms than you? Read more (and watch the video) at Farnam Street: The Cookie Monster Knows More About Willpower Than You
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Jeffrey Brandt, Editor
LinkedIn Jeffrey Brandt
Twitter @jeffrey_brandt
| @PinHawkHappens
Website: PinHawk.com |
Blog: PinHawkBlog.com
>
There are other Pinhawk newsletters that your colleagues and coworkers may be interested in. Pass along the links to the PinHawk Legal Administrator Daily and the PinHawk Librarian News Digest
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TOP NEWS
Top News
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Chris Sweet, ILTA: Podcasts, March 4, 2014
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Michelle Mahoney, ILTA: Podcasts, March 4, 2014
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Stuart J T Dodds, ILTA: Podcasts, March 4, 2014
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Vincent Cordo, ILTA: Podcasts, March 4, 2014
- The Second Tier Pull on Pricing, 3 Geeks and a Law Blog, March 4, 2014
- The Cookie Monster Knows More About Willpower Than You, Farnam Street, March 4, 2014
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STRATEGY / BUSINESS
News and Blogs
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Chris Sweet, ILTA: Podcasts, March 4, 2014
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Michelle Mahoney, ILTA: Podcasts, March 4, 2014
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Stuart J T Dodds, ILTA: Podcasts, March 4, 2014
- ILTA - We Aim To Please: New Client Service in Legal - Interview with Vincent Cordo, ILTA: Podcasts, March 4, 2014
Vendor Announcements
- Risk Roundtables: Philadelphia Scheduled (Singapore a Possibility), Law Firm Risk Management, March 4, 2014
Corporate Legal Focus
- SEC staffer near deferred prosecution agreement in stock case, Inside Counsel, March 4, 2014
- Lego tries to get ahead of 3D printing curve, Inside Counsel, March 4, 2014
- JPMorgan settles for $400 million with Syncora over mortgage-backed securities, Inside Counsel, March 4, 2014
- Amazon’s security check wage and hour dispute moves up to the Supreme Court, Inside Counsel, March 4, 2014
- Boston corporations demand changes in law firm billing, Inside Counsel, March 4, 2014
- Keurig under fire for use of DRM in new coffee makers, Inside Counsel, March 4, 2014
- IP: We settled! Or did we…, Inside Counsel, March 4, 2014
- IP: Finding the factors in enforcement and monetization of patent assets, Inside Counsel, March 4, 2014
- IP: Keeping your company’s information confidential in today’s world of due diligence, Inside Counsel, March 4, 2014
- IP: Searching for clues to maximize IP and business advantage, Inside Counsel, March 4, 2014
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PRACTICE SUPPORT / E-DISCOVERY
News and Blogs
- Working Remotely: Traits of an Effective Remote Worker, Legal Productivity, March 5, 2014
- Weekly eDiscovery Top Story Digest – March 5, 2014, Complex Discovery, March 5, 2014
- Alon Israely, Esq., CISSP of BIA – eDiscovery Trends, EDiscovery Daily, March 5, 2014
- Supreme Court Action: Whistle-blowers and Sanctions for Fraudulent Litigation in Bankruptcy, Law Librarians Blog, March 4, 2014
- Common Misconceptions about the Legal Funding Industry [Sponsored], Lawyerist.com, March 4, 2014
- ABA President Writes NSA - How Does it Handle Attorney/Client Communications?, Ride the Lightning, March 4, 2014
Vendor Announcements
- OrcaTec 20/20 – The eDiscovery Week in Review – March 5, 2014, OrcaTec, March 5, 2014
- KIDS at Birmingham Children’s Hospital improves clinical decision time with Unify, Unify Corporation, March 5, 2014
- Sammarco v. R.J. Reynolds Tobacco, Courtroom Connect, March 4, 2014
- CPA Global named in Global Outsourcing 100 for fourth time, CPA Global, March 4, 2014
- Unify Focuses on the SMB Segment with Enhanced OpenScape Business Portfolio, Unify Corporation, March 4, 2014
- Putting the ‘Three ‘A’s’ of Preservation’ into Practice | eDiscovery Update, D4 LLC News & Events, March 4, 2014
- Catalyst and eDJ Group Partner to Present Webinar on Using Multi-Matter Repositories to Control Corporate EDiscovery Costs, Catalyst Repository Systems: News, March 4, 2014
- Gloria Bowden v. R.J. Reynolds Tobacco Company, et al., Courtroom Connect, March 4, 2014
- Perceptive Software Releases Interact 2.0 for Microsoft Dynamics AX, ISYS Search Software, March 4, 2014
- iVIEW Maximizes Collection Understanding in Latest XERA Release, iConect, March 4, 2014
- IBM Completes Acquisition of Cloudant, StoredIQ, March 4, 2014
- IBM Premieres New Master the Mainframe World Championship, StoredIQ, March 4, 2014
- Discovia Achieves 99.65 Percent Error-Free Delivery of eDiscovery Services to ... - The Herald | HeraldOnline.com (press release), (eDiscovery), March 4, 2014
- QDiscovery Expands eDiscovery Services Into Asia Pacific With Ji2 Partnership - EIN News (press release), (eDiscovery), March 4, 2014
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KNOWLEDGE MANAGEMENT
News and Blogs
- Even Hit-men need KM, Knoco Stories, March 5, 2014
- Neota Logic's Six Steam Engines of Modern Legal Services, 3 Geeks and a Law Blog, March 5, 2014
- Discretion, The Obvious?, March 5, 2014
- New free whitepaper — Putting information to work: the five purposes of modern intranets, Column Two, March 4, 2014
- The Second Tier Pull on Pricing, 3 Geeks and a Law Blog, March 4, 2014
- Faciliplay: Play as an Online Facilitation Technique, Nancy White's Full Circle Blog, March 4, 2014
- The Cookie Monster Knows More About Willpower Than You, Farnam Street, March 4, 2014
Vendor Announcements
- OpenText Launches SharePoint Services for OpenText Extended Enterprise Content Management for SAP® Solutions, Open Text: Press Releases, March 5, 2014
- OpenText Opens First Australian Data Centre for Locally Hosted OpenText Cloud Services, Open Text: Press Releases, March 5, 2014
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ALSO OF NOTE
News and Blogs
- Bits Blog: Cyberattacks Rise as Ukraine Crisis Spills to Internet, New York Times: Technology, March 5, 2014
- Big Law Little Law, The Time Blawg, March 5, 2014
- Thomson Reuters and ICMEC release report outlining opportunities for digital economy, Legal Current: Thomson Reuters, March 4, 2014
- N.S.A. Director Says Snowden Leaks Hamper Efforts Against Cyberattacks, New York Times: Technology, March 4, 2014
- A Struggling RadioShack Will Close 20% of Its Stores, New York Times: Technology, March 4, 2014
- Apple’s Chief Financial Officer to Retire, New York Times: Technology, March 4, 2014
- Bits Blog: Comcast Indefinitely Extends Low-Cost Broadband for Poor Families, New York Times: Technology, March 4, 2014
- Bits | Machine Learning: Apple’s New CarPlay Is Almost a Step in the Right Direction, New York Times: Technology, March 4, 2014
- App Smart: Organization Help for Turning Phone Photos Into Albums, New York Times: Technology, March 4, 2014
- US State Dept: “Surveillance should not be arbitrary,” except when it is, Ars Technica, March 4, 2014
- AMD touts new low-cost desktop chipset, calls Intel’s a “dead-end”, Ars Technica, March 4, 2014
- Journalist: NSA won’t give me a secure channel to communicate on, Ars Technica, March 4, 2014
- Startups Are Neglecting Data Security, Law Technology News: Tech Law News, March 4, 2014
- MeetUp.com Hit With Repeated DDOS Attacks, Won’t Pay $300 Ransom, IT-Lex, March 4, 2014
- XP Dies in 34 Days, Has 29 Percent of Market: Here's Microsoft's Plan, Technologist: FindLaw Legal Technology Blog, March 4, 2014
- Can law firms really make money on the Internet? Here's the proof and five step ... - Legal Futures, (Legal Technology), March 4, 2014
- Emotional Wake and Changing the Focus, Thoughtful Legal Management, March 4, 2014
- Bits Blog: Now Facebook Has a Drone Plan, New York Times: Technology, March 4, 2014
- Bits Blog: Steven Ballmer Reflects on Missteps and Ponders the Future of Microsoft, New York Times: Technology, March 4, 2014
- Bits Blog: Physician, Review Thyself, New York Times: Technology, March 4, 2014
- Bits Blog: Mixcloud: A Streaming Service for Mixtape Lovers, New York Times: Technology, March 4, 2014
- Q&A: A Conversation With Venture Capitalist Ben Horowitz on the ‘Hard Things’, New York Times: Technology, March 4, 2014
- Apple’s Chief Financial Officer to Retire, New York Times: Technology, March 4, 2014
- Apple CFO Peter Oppenheimer retires in September, joins Goldman Sachs board, Ars Technica, March 4, 2014
- “Bank” that claimed to solve Bitcoin’s security problem robbed, shuts down, Ars Technica, March 4, 2014
- This Morning’s Top Story: CNN Scores A Win In Closed-Captioning Matter, IT-Lex, March 4, 2014
- Bill Would Shine More Light on Gov't Activities Under FOIA, Technologist: FindLaw Legal Technology Blog, March 4, 2014
- New Law.com Site Launched Today, Robert Ambrogi's LawSites, March 4, 2014
Vendor Announcements
- Smart WebParts Releases Smart Time for the iPad, Now Available in the Apple App Store, Legal IT Professionals, March 5, 2014
- QDiscovery Expands eDiscovery Services into Asia Pacific with Ji2 Partnership, Legal IT Professionals, March 5, 2014
- Scott Mozarsky Joins Bloomberg BNA as President, Cross Platform Business, BNA, March 4, 2014
- Digital Economy Task Force Report, Thomson Reuters: Press Releases, March 4, 2014
- Thomson Reuters Launches Monitoring Tool on Eikon, Thomson Reuters: Press Releases, March 4, 2014
- Una empresa inmoral no puede triunfar a largo plazo , LRN: In the News, March 4, 2014
- AOL Chief’s Words Leads to a Study in ‘I’m Sorry’, LRN: In the News, March 4, 2014
- Survey Roundup: Defense Industry Threats, Bad Document Habits, LRN: In the News, March 4, 2014
- The New York Times Will Expose Your Fake Apologies with #ApologyWatch, LRN: In the News, March 4, 2014
- Neota Logic Server Selected By Plexus, Neota Logic News, March 4, 2014
- Scott Mozarsky Joins Bloomberg BNA as President, Cross Platform Business, BNA, March 4, 2014
- Nuance Unveils Dragon Dictate for Mac Version 4, Nuance: Press Releases, March 4, 2014
- LRN Awarded LEED Gold Certification for Its Commitment to Responsible Conduct, LRN: Press Releases, March 4, 2014
- Mar 4 - RICOH CONTINUES COMMITMENT TO HONOR INNOVATIONS IN ENVIRONMENTAL RESPONSIBILITY WITH RICOH SUSTAINABLE DEVELOPMENT AWARD, IKON Office Solutions, March 4, 2014
- Mar 4 - MT BUSINESS TECHNOLOGIES, INC. BECOMES A RICOH CERTIFIED MANAGED DOCUMENT & BUSINESS PROCESS SERVICES PROVIDER THROUGH CHAMPS PROGRAM, IKON Office Solutions, March 4, 2014
- @Legal Discovery Announces the Availability of New CasePoint iPad App, Legal IT Professionals, March 4, 2014
- Advanced Legal completes MLC implementation at Mansfield Chambers, Legal IT Professionals, March 4, 2014
- Exterro Growth Fuels Expansion of Management Team, Legal IT Professionals, March 4, 2014
- Rocket Matter Announces “Boldly Go” Release With Advanced, Galactic Interdimensional Search, Legal IT Professionals, March 4, 2014
- Tikit announces new partnership with Databarracks who provide backup and disaster recovery services to the legal sector, Tikit: Press Releases, March 4, 2014
- Dezrezlegal Modernise Conveyancing Delivery with the Peppermint Platform, Legal IT Professionals, March 4, 2014
- Tikit announces partnership with Databarracks: backup and disaster recovery for the legal sector, Legal IT Professionals, March 4, 2014
- LRN Awarded LEED Gold Certification for Its Commitment to Responsible Conduct , LRN: In the News, March 4, 2014
- The HOW journey lands at SouthWest , LRN: In the News, March 4, 2014
Law Firm Announcements
- Littler’s Columbus Office Adds Veteran Employment Lawyer and Business Competition Litigator Kevin E. Griffith, Littler Mendelson, March 4, 2014
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EMPLOYMENT
ILTA Job Postings
- Systems Administror/ Application Engineer - Chicago | Polsinelli, March 4, 2014
- Systems Administror/ Application Engineer - Kansas City | Polsinelli, March 4, 2014
- Sharepoint Developer - Kansas City | Polsinelli, March 4, 2014
- Software Developer - Kansas City | Polsinelli, March 4, 2014
ALA Job Postings
- BILLING & COLLECTIONS MANAGER - District of Columbia , March 4, 2014
- LITIGATION AND PRACTICE SUPPORT COORDINATOR - Texas - San Antonio or Dallas, March 4, 2014
- OFFICE MANAGEMENT ASSISTANT II - Colorado - Denver, March 4, 2014
- ACCOUNTS PAYABLE MANAGER - District of Columbia - Washington, DC, March 4, 2014
- CHIEF FINANCIAL OFFICER - Pennsylvania - Pittsburgh, March 4, 2014
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This newsletter is edited by Jeff Brandt.
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